Privacy Policy
1. Introduction
This Privacy Policy describes how AQLab collects, uses, stores, and protects personal data through the website aqlab.al and in the course of providing inspection, audit, and related services. By accessing the website or using the services, you acknowledge and accept the practices described in this Privacy Policy.
2. Data Controller
AQLab is the data controller responsible for the processing of personal data collected through the website and during service activities, in accordance with applicable data protection laws.
3. Personal Data Collected
AQLab may collect personal data including names, company details, email addresses, phone numbers, billing information, and any other information voluntarily provided by clients or users through contact forms, service requests, emails, or contractual communications.
4. Purpose of Data Processing
Personal data is processed for the purpose of responding to inquiries, providing inspection and audit services, managing client relationships, preparing quotations, issuing reports and invoices, fulfilling legal obligations, and improving the quality of services offered.
5. Legal Basis for Processing
Personal data is processed based on contractual necessity, legal obligations, legitimate business interests, or the consent of the data subject where required by law.
6. Data Sharing and Disclosure
Personal data may be shared only with authorized personnel, trusted service providers, or competent authorities where required by law. AQLab does not sell, rent, or trade personal data to third parties for marketing purposes.
7. Data Retention
Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal and contractual obligations, or to resolve disputes.
8. Data Security
AQLab implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or disclosure. Despite these measures, no data transmission or storage system can be guaranteed to be completely secure.
9. Rights of Data Subjects
Data subjects have the right to access, correct, update, or request the deletion of their personal data, as well as to object to or restrict certain processing activities, in accordance with applicable data protection laws.
10. Confidentiality
All personal data and business information obtained during inspections, audits, or other services is treated as confidential and handled with professional discretion, except where disclosure is required by law or regulatory authorities.
11. Use of the Website
Users of the website are responsible for ensuring that any personal data they provide is accurate and lawful. The website must not be used in a manner that violates the privacy or rights of others.
12. Cookies and Technical Data
The website may process limited technical data necessary for its proper functioning, security, and performance. Such data does not allow direct identification of users and is used solely for operational purposes.
13. Governing Law
This Privacy Policy is governed by the laws of the Republic of Albania and applicable data protection regulations.
14. Changes to the Privacy Policy
AQLab reserves the right to update or modify this Privacy Policy at any time. Continued use of the website or services after changes take effect constitutes acceptance of the revised Privacy Policy.
